![]() ![]() In other cases, the token may be out of sync with the system. Please generate a new code and try again. There may be cases where the 6-digit One Time Password code provdied by the physical security token or software token was entered too late, and the system will reject it on that basis. Related error message: ‘The password entered is invalid, please enter a valid password’ If you continue to have difficulties, please contact the SQUARE ENIX Support Center by using the Additional Assistance button below. If you are certain of the answer for your chosen Secret Question, yet the system is not accepting your entry, please try adding a space before or after your entry. Spaces are also accepted as valid characters in Secret Answers. If you have forgotten or are not sure which question you chose, please attempt to answer each of the questions provided. When registering an account, users are forced to select and answer one of the four predetermined questions. Please keep in mind that the Security Question and Answer needed to change the password is also case sensitive. If you have forgotten your password, please use the password reset function ( ). If the casing does not match the account as it was registered, the system will send an e-mail stating that the address is not associated with a SQUARE ENIX Account. Please be aware that email addresses must match the registered e-mail address on the SQUARE ENIX Account, including case sensitivity. Once logged in, the SQUARE ENIX ID should display at the top of the page. If you are unable to locate your SQUARE ENIX ID, you should first attempt to log in using the email address registered to the SQUARE ENIX ID. Related error message: ‘ID or password is incorrect.’ ■ Forgotten SQUARE ENIX ID and/or Password If the issues persist, please contact us and we will assist further.There are several reasons users may experience difficulties when attempting to log in. Once again, we do apologize for the inconvenience these errors may have caused, however, we hope this information helps resolve this issue. We also suggest resetting the connection (router/modem) you are using to connect to the Internet and waiting a full 24 hours since your last attempt before trying again. You may also try using a smartphone running on a mobile data connection (WiFi disabled). We advise clearing the cache/cookies/browsing data from your default web browser, disable any web browser extensions (EG: ad-blocker), or switch to Microsoft Edge and try again. Many actions can trigger this error, such as a slow internet connection, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions. If you are receiving an i2501 error, this is an error that is triggered by the system to protect accounts. Game Time Cards may be purchased at a variety of retailers to add 60 days of subscription time for Final Fantasy XIV accounts. Crysta may be purchased via PayPal, which allows the customer to use PayPal's authentication systemĢ. If you'd like to make your purchase immediately, you can attempt to use one of the provided alternative payment methods.ġ. For a 601 error, please wait at least 48 hours.Īlthough the transaction may be declined by our authentication system, several convenient alternative payment methods are available for you to success fully make your purchase. When receiving 401 or 406 errors, please wait a minimum of 24 hours before reattempting the transaction. If you're receiving a billing declined error, it is possible there is a temporary lockout on the account. ![]() Please do not attempt to continue using a declined card as it may cause a temporary lockout from billing on the account. While the transaction may have been declined automatically for any of these reasons, there are additional reasons that may have caused the error. Insufficient funds available on the card Cards being used on multiple SQUARE ENIX Accounts ![]() Card information not matching Account information Incorrect information provided for the card The transaction being declined by the bank Reasons for the error may include but are not limited to: ![]() We apologize for any inconvenience this may have caused. If you're receiving an error code 401/406/601/i2501 while attempting billing, the transaction has been declined. ![]()
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